Resume
Instructional Design and Technology graduate student with experience in planning, designing, development and evaluation of training and instructional materials. Knowledge of learning theories including adult learning, providing applicable skills in a corporate and educational environment.
Profile
Profile
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Work
experience
2017 - present
Training Specialist/Technical Analyst
Suntrust Bank
Conducted clients training on Treasury Management systems. Performed conversion project research and issues escalation. Managed technical documentation and daily reporting. Provided technical support following new system migration.
2009 - 2017
Information Security Administrator
Banco do Brasil Servicing Center
Provided support and training on financial systems. Managed and updated LMS for employees training. Maintained and updated information security policies and procedures. Developed and updated technical documentation. Analyzed and managed access requests as per corporate security program, policies and procedures. Investigated and resolved access issues related to security. Completed systems and applications access setup for company employees. Executed periodic users and systems access profiles maintenance. Reviewed and created users access certification, newsletters, and reports.
Education
Masters in Instructional Design and Technology.
University of Central Florida
2016 - expected 2018
Relevant coursework: Instructional Systems Design, Instructional Development and Evaluation, Multimedia for Education and Training, Adult Learning, Modeling and Simulation for Instructional Design (in progress)
Graduate Certificate in Strategic Management of IT
PUCCAMP - Brazil
2004
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Bachelors in Information Systems
Ibirapuera University - Brazil
1997 - 2000
Contact
Skills
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Multi-tasking
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Training/Workshops
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Information Systems Mgmt.
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Collaboration
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Strong work ethic
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Hybrid learning (online, F2F)
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Instructional materials design and development
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Application of Multimedia for training and education
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Technical systems implementations
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Self-confidence
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Conflict Resolution
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Adaptability
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Creativity
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Strong communication and organization skills​
Technical Skills
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Microsoft Office
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Adobe Dreamweaver
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HTML and CSS
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Familiar with Adobe Captivate, InDesign and Illustrator.
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LMS - Canvas
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Salesforce
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Oracle
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Windows and MAC OS Applications
Professional
Development
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Statement of Eligibility (K-12) - Florida Department of Education
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Creatively Delivering Information to your Participant's Brain - ATD
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Faculty Development Program - UCF
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Web Foundations Associate - CIW
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Microsoft Technology Associate Windows - MTA
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CompTia Project +
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CompTia Security +
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CompTia A+
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CompTia Net+
Languages
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English
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Portuguese
Volunteer
work
2010 - present
Instructor - Department Coordinator
Peace & Knowledge SCO
Offer community assistance, develop topic presentations based on institution page administration, events, workshops, onsite and online activities coordination. Perform administrative duties, such as accounting audits, events and workshops coordination, publishing and media, and general assistance for visitors.
2016
Instructor
UCF Hour of Code
Worked as an instructor for K-6 students during "Code your World" event at UCF. Taught 2 groups of 20 students in how to use computer educational games and robotics.